Rowland Carlson

Do the job yourself, it's your chance to investigate.


Use this before automating or delegating a job.

Ask yourself questions about why and how you do the work. Write down your answers.

Does the job need to be done at all?

What steps are required? Can you create a procedure to follow?

Does the procedure have any exceptions?

What systems do you interact with? A system could be a computer, paperwork, or another person's job.

Why do you do things the way that you do?

Your answers will be instructive for training a replacement or automating parts of that job.